Return Policy

We proudly offer 60 day returns - whether it doesn’t fit, you’ve changed your mind, or for any other reason, we’re happy to receive the item back and provide a store credit or refund.
 

Our Return Policy


We will refund or credit items that are -

  • Unused.

  • 'As new’ in appearance - no signs of wear, use, installation or damage

  • In original packaging, which is in perfect condition (including all tags still attached)

  • Being returned within 60 days from date of purchase

  • (Perishable items with a "use by" or "best before" date must be returned and received by us within 30 days from date of purchase)

If you’re unsure as to whether your item meets these conditions for a refund/credit, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee.

We offer Capped Price Return Shipping -

As long as the item(s) you are sending are being returned from within Singapore and they can be carried by FedEx or UPS, we can offer a Capped Price Return Shipping cost of $11.50.

To access this service, simply fill out the form at the bottom of this section and then you will have the option of purchasing an FedEx or UPS label for $11.50.

Alternatively you can arrange your own return shipping if that is more cost effective (e.g. if the item you are returning is very small). You will also need to arrange your own shipping via a courier for the return of bulky/oversize items.

Customer are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely. You may wish to consider a registered/insured service.

We'll process your return as a credit or refund

We’ll assess your item and process a store credit, or a refund back to your original payment method. We aim to do this within 72 business hours of receiving the parcel (as long as the Return Form - below - has been submitted).

You'll receive an email notifying you once it has been processed.

A note about EXCHANGES

We do not offer item-for-item exchanges.

To exchange an item, simply send your item back and we’ll credit the value to your account. In the meantime, you’re able to place an order on our site for the new/replacement item.